What kind of bank account is needed to get a payment gateway for tech support?
You will need a business bank account to accept settlements from the processor. Payment service providers will always need a business bank account. This account should be in the name of the company that has applied for a tech support merchant account. You will need to inform your PSP if you look forward to using a different bank account. Most of the times these PSPs do not wire funds in personal accounts. Your account should be capable of accepting international wire transfers.
Why tech support industry struggles in getting a gateway for tech support business.
The industry has already earned a bad reputation. It is because of many merchants who do not provide quality service but only focus on making money. This is the main reason why businesses in tech process find it challenging to get a reliable gateway. If you get a merchant account for your PC support business, then you must keep your chargeback ratio at less than 1%. If the chargeback ratio goes over 1% then you may loose the account.
Can I accept international card payments by using Canadian merchant account for tech support
If Canadian PSP accepts International transactions, then it may allow international payments. They may allow payments from United States, UK, Canada and Australia. Most Canadian payment service providers refrain from offering solutions to technical support companies.
Can I sell virus removal services by using credit card payment gateway for tech support?
Anti-Virus sales and pc repair are two different things. Anti-Virus sales is a part of digital goods sale. PC repair is a service. If you only assist in the installation of anti-virus then only apply for tech support account. In case if you have your antivirus and you want to sell it, then you will need a different payment gateway. Both these services are separate as per merchant classification codes(MCC).
Why Indian business owners find it hard to get a gateway for tech support in India.
Indian business find it hard to get a gateway for tech support in India. This Industry is a very high risk industry. Most processors have already burnt their hands, and that is why they always say no. We blame few merchants from this Industry for this. Dishonest merchants are responsible for creating and negative impression about the entire industry. If you offer reliable and genuine services then some processors may on-board you. The bigger challenge is maintaining the account for a long time. Maintain a less then 1% chargeback ratio for the long life of your account.
What kind of technical support companies exists.
Apart from PC repair, many other lines of businesses exist in the tech support industry. Large organizations provide support for servers and cloud clusters. These organizations generally serve business customers. Most of the times large it service companies charge customers on an hourly basis. One example of this kind of company would be Canonical group Ltd. . They offer support for Ubuntu servers and various other Ubuntu Linux distros.
What essential elements play a crucial role in providing technical services.
A Tech support company must have the right set of qualified technicians. Without a skilled team, the survival of any company can be challenging. Data protection is also a critical factor. Most of the times these companies take remote access to the customer’s computer. Unethical companies may misuse the remote access. This can create challenges for the company and the payment processing Institution.
Can I use check gateway for tech support and data recovery services?
Many data recovery service companies use check gateway to accept US payments. Cheque payments are always better than the credit cards for high-risk industries. Check Gateway comes with a virtual terminal and API. Customer can give the account number and routing number to the representative. Transactions can go through without the use of credit card numbers.
What type of credit cards can I accept.
Card acceptance depends upon the relationship of your acquiring institution with card brands. Most processors offer you the ability to take well-known credit and debit card brands. Some credit card brands may need separate approvals.
How echeck gateway for tech support is better than credit card processing.
Check Gateway is better than Credit Card processing for the technical support industry. With echeck merchants usually pay a lower transaction fee and get a faster payout. Check gateway can handle high chargeback ratio. Many check gateways offer voice verification facility. It reduces the risk of fraud and chargebacks. Customers get a verification call from the processor. The customer has to confirm satisfaction to continue with the transaction. This voice verification can help in reducing future disputes and chargebacks.
What will be the future of tech support businesses?
The future appears to be difficult for many tech support companies. Most processors are not interested in onboarding merchants from this category. In the coming months and years, it may become more challenging to get a Card processing accounts. As per our understanding soon this industry may become a prohibited sector. Industries like credit repair and payday loans already suffer with similar problems. These two industries are already shifted to check gateways. The same may be the case with tech support merchants.
How merchant account providers lower the CB ratio for tech support merchants.
The merchant account providers track every account on a regular basis. If any account attracts higher chargebacks then they suspend the account. Some processors especially in the adult payment industry use voice verification system. They verify every transaction. This adds cost to the merchant but helps the merchant in reducing the CB ratio. Some processors also use CDRN services on the Gateway. It allows the merchant to get pre-dispute alerts.
What tools are used by tech support companies.
Most of the support companies use well-known tools like remote access tools, CRM, Survey tools and chat application to offer better services to their customers. Tech support companies should always use the licensed versions of these tools. Licensed versions of these tools help tech support companies in ensuring the secrecy of the customer’s information.
Can I offer enterprise support services and accept card payments.
That is one section which many PC repair companies are not touching. Apart from offering services to home users, you can also offer services to enterprise clients. In reality large PC repair company offer support to large corporations. They may have less number of clients but they make good revenue because the ticket size is always high. This brings us to another challenge of getting a merchant account with high ticket size. If the reputation of the support company is good and has substantial processing history with low CB ratio then processors may offer solutions for enterprise repair companies.
Many of my customers are Australian can they make payments by using the pay now button.
If your payment service provider accepts International transactions then most of the times you can receive payments from Australia. Many PC repair companies located in Canada India United Kingdom and Australia accept payments from global customers.
What is killing the technical support industry?
The desire to be rich immediately is the primary reason why this industry is dying. The people who are killing this industry are some of the people involved in this industry. If the PC repair company is only interested in making money but not delivering good services, then there’s a high possibility that the company will not survive for a long time. If this activity is performed by almost everyone in the industry then soon this industry will die and no processor will offer any solutions. Based on our understanding this industry has already reached the position where we can say that it is at the last stage of cancer. still, if you are getting a solution then use it wisely and always ensure that you have a meager chargeback ratio on your gateway.
Why don’t I get an option with the daily payout?
Many merchants insist that they need daily payout and sometimes they are even comfortable in accepting a very high transaction fee. This is not possible. Merchant account providers do not offer daily payout for this kind of industry. Apart from PC repair, they do not provide settlements on an everyday basis for most of the mid and high risk Industries including online dating, credit repair, Nutraceuticals, Pharmaceuticals and fantasy sports. They offer delayed payouts because they need to reduce the credit risk. Of course, if you develop a long relationship with your processor and your processor likes your processing statement, then you may request a reduction in the arrear.
I do not take remote access but only offer phone consultation. Can I use the gateway?
Many companies offer support over the phone. Most of the times these companies provide support to GPS devices and mobile phones. These companies are usually not able to take remote access. Certainly, these companies can use payment gateway for tech support.
Can I get a virtual terminal?
The answer to this question in most of the cases in the clear no. The virtual terminal adds a massive amount of risk to the processing Institution. A processing company may offer a virtual terminal to an e-commerce merchant with excellent credit history, but they will undoubtedly say no to someone from PC repair industry or remote tech support industry. If a customer is interested in revealing the credit card information on the phone, then the customer can also submit the information on the merchant website. Why do you need a virtual terminal? Why do you want to attract even more risk on your account? Use the API integration and accept payments on your website. Almost the entire E-Commerce industry uses API integration and hosted payment page.