PC Support industry is a High Risk industry, but many payment processors say yes to it. There are many legitimate companies in this industry. The size of this industry is massive and offers excellent volume and growth.Quadrapay.com specializes in providing Quality Services, especially to high risk merchants. With recent development in technology, devices have penetrated further human life. Along with this, the need for Technical Support has also arisen. Tech support industry has grown multi-fold in the last decade. With the growth of the IT industry, the requirements of support have also increased. Many aspects of this business forces processors to term it as a high risk industry. The main reason is that of online payment processing with the CNP (card not present) scenario. Quadrapay.com recommends echeck as the best solution for Tech support online payments. In this web page, we will answer the common questions about Tech Support Gateways.


To get a payment gateway for tech support, you should inquire with many providers. You should check their underwriting guidelines and list of acceptable industries. A factor that creates hindrance in getting payment gateway is the chargeback factor. The underwriters look for the legitimacy and stability of the applicant. There should be fewer chargebacks and zero fraud cases.


The steps are straightforward. Fill a simple application form and send it to us with the required KYC documents. Our Internal team will help you with the integration of the echeck gateway over an SSL website. The processors generally underwrite accounts within 72 business hours.
Quick Links: Click Here


  • Low Rate of Transaction/Low MDR or TDR
  • Faster Payout
  • Low Rolling Reserve
  • Less Holdback or Arrears
  • Quick On-boarding
  • Alternative Payment Options
  • Easy Integration
  • API and Plugin documentation


The complete procedure of payment through echeck comprises of various security layers. It makes it safe for the merchants to keep their money and financial information safe and secure. The verification team verifies every transaction before approving it. This includes automatic and manual verification. This verification makes echeck transaction safe. Verification ensures the protection of the echeck payment gateway for a long time. The merchant receives payments on a weekly basis. The entire process is transparent. The merchant gets complete control of the merchant center. The payout is weekly for low volume merchants and every 72 hours for high volume merchants.Customers visit the merchant’s website and click on the ‘buy now’ button. The customer enters the below-mentioned info on the payments page
  • Account numbers
  • Routing number
  • Billing address
  • Name of the account holder
  • Phone number
  • Amount
The system checks the account numbers, routing number and availability of the fund. Moreover, check 21 act came into force in the United States in the year 2004. It revolutionized the way check transactions work in online business.Tech support is a high risk industry. If you run a business in this industry you need a high risk merchant account or payment gateway. The best payment gateway for tech support business is e-check gateway. Instead of credit debit card and other payment options, merchants should use echeck. Companies based in India, UK, Australia, USA and Canada use echeck as an alternate payment mode. Few of the most well-known terms for echeck are Check 21, Check 22 and electronic check solution. Other similar modes are ACH(Automatic Clearing House) and ICL (Image Cash Letter)Quick Links: Click Here


The rates depend on a lot on the maturity of the business. Every financial institution wants to reduce their risk. They generate profit from the long-term accounts associated with them. Payment gateway companies prefer to businesses that attract high sales and least risk. In the case of a high risk Industry like Tech Support (MCC 7379) these processors are extra cautious.Rates and Terms – Credit Debit Card Processing for Indian Tech Support Merchants
  • Merchant Must have a Registered Company
  • Must have a Corporate business bank account
  • Setup fees Zero $ 600 to $ 1000(Usually deducted from the first payout)
  • Monthly Fee $100 to $200
  • Weekly Wire Fee $40 to $50
  • The rate of Transaction 10% to 15%
  • Rolling Reserve 10%
  • Up to 2 Weeks
  • Only API NO Virtual Terminal or MOTO
  • For EU based processing solution merchant must have an EU company. This is very simple to get and costs less than $100. Merchants can apply online to get a UK company without visiting EU.
  • Merchant must have a Company and a Business Bank Account
  • Setup Fee Nill
  • Security deposit Up to $1500. The merchant can pay this from the first payout
  • Wire Fee $35 to $50
  • Monthly Fee Nill to $100
  • The rate of Transaction 6% to 14%
  • Arrear 1 week
Quick Links: Click Here


Many payment processors are hesitant to take accept tech support business. Many merchants involve themselves in wrong business practices. This results in problems for the majority of merchants from India.
  • Many merchants don’t realize they are hurting the industry by spreading pop-ups. They should never do this. Organisations involved in these activities do not last long.
  • Some merchants use threat tactics to scare the customers and extort money. That is a huge setback for the complete industry.
  • Most of these companies are small and may allow others to use the merchant account. This is an illegal activity. It is Transaction Laundering and is a violation of all merchant account agreements
  • Majority of these companies are small in size and hardly have any financial strength. They may not be able to sustain the organization in case of any heavy loss or spike in returns.
  • Small organizations may not secure customers information. They have low funds and that is why customers’ contact info may get stolen.
  • Reputation Damage. Most payment processors don’t like to associate themselves with tech support industry. They want to maintain a good reputation as a processing company.
Merchants must hire ethical team members. Information security should always be a priority. No data leakage should ever happen. Merchants must take electronic signatures of customers on a digital agreement after service. After every service customers should send an acknowledgment with the digital signatures. In case if a transaction appears to be fraud merchant should not accept the same. This comes as a responsibility of merchants to handle a situation in a legal way.Indian merchants may get a card and echeck payment gateway for PC support business. The usual prevailing rates as per the market norms are as mentioned above. (These rates change as per the update from the Processors. Please contact us for precise rates). Startup merchants pay higher fees. Processors may revise the rates once the merchant gets a good 6 months history. If applying first time for Tech Support Payment gateway then call us on +91 9643614168.Quick Links: Click Here


Yes, Merchants can accept payments from USA based customers. Echeck payment gateways are secure, transparent and reliable for the high risk businesses.Anyone who wants to enter this business can apply for a gateway. Online pharmacy companies can also use this solution very well.Quick Links: Click Here


There is no payment gateway or merchant account that offers such facility. On the ground of business ethics, every payment processor offers buyer protection. Generally, the claim period for credit card transaction is 180 days. With the echeck solution claim period is usually 30 to 60 days.


No, all echeck gateways have return and refund provisions. The buyer can put a claim on any transaction made using the echeck payment gateway. In the check21 transaction, the claim period is a lot lesser than credit Card transaction. Chargebacks are less with echeck because of three key reasons.
  • The dispute period is less in comparison to credit card payment gateway.
  • The account holder confirms the transaction.
  • Account number, Routing number, and Verification of Funds availability.
Quick Links: Click Here


Merchants must hire ethical team members. Information security should always be a priority. No data leakage should ever happen. Merchants must take electronic signatures of customers on a digital agreement after service. After every service customers should send an acknowledgment with the digital signatures. In case if a transaction appears to be fraud merchant should not accept the same. This comes as a responsibility of merchants to handle a situation in a legal way.


There are Three ways to integrate tech support payment gateway on merchant’s website.
  1. API integration
  2. HTML code embedding
  3. Integrating with plugins
Quick Links: Click Here


If all the documents and compliance requirements are in place then it should not take a lot of time. The underwriters at the payment processing companies are fast. They do not want to miss even a single transaction. Generally, it does not take more than 7 to 10 days to get a credit card processing solution for IT support business. It takes even lesser time and documentation to get an echeck payment gateway. Most of the times, the approvals come within 5 working days.Quick Links: Click Here


Australia comprises the Australian Continent. Australia also comprises of Tasmania and many small island nations. Its GDP (PPP) is $1.189 Trillion and Per Capita income (Nominal) of $51,593. This nation is all set to set its global recognition as a very advanced democracy.Online shopping and Internet surfing has contributed to the growth of IT Sales. A Higher number of computer users mean a higher need for Tech Support companies. It the key reason why many Tech Support companies offer PC Support services in Australia. Australian Tech Support companies use payment gateways to accept payments. Customers use their Australian Credit Card on the merchant’s website.


PC Support merchants in Australia are also called High Risk Merchants. The rates for remote support merchant accounts are higher than Low risk Merchants. Credit Debit Card Transaction rates start at 10%. Rates can go as high as 15% depending on merchants profile.A low risk merchant account may be available at less than 3% TDR/MDR. High-Risk Payment Gateway for tech support may cost anything between 10% to 15%.Quick Links: Click Here


The most important aspect of any business is profit maximization. Companies hire best people to create a wonderful relationship with the clients. These clients buy services in exchange for their value that adds to the merchant’s profit. This value is the core motive behind every business. Every business wants to maximize the profit percentage and reduced the cost. Online tech support payment gateway plays a key role in increasing the profit of any company. No matter if it is a Tech support company or an e-commerce company, they save by using online payments.Online payment gateway must offer credit/debit card transactions at low pricing. For any business, it is vital to choose the right payment gateway company. Every acquirer will consider tech support as a high risk industry. This industry is lucrative because it is 100% service oriented. Merchants generate huge profits and that is why they pay high rates.At Quadrapay, we understand the pain points of every High Risk Merchant. To help the merchants we get them connected with international merchant account providers. These Payment processors are in many countries. Merchants integrate the gateway to the business website and can start accepting payments.We negotiate with the processor on the merchants’ behalf. We try to get best comprehensive rates.Quick Links: Click Here


Merchants must have a registered company and a corporate business bank account. The funds go to the business bank account of the merchant. The merchant should list the entire service and product range on the sales website. Refund policies and other terms and conditions should appear on the top menu of the website. HTTPS or SSL certificate is mandatory to get any tech support payment gateway.Businesses should ask for an acknowledgment from customers after every remote support session. These acknowledgments can help in defending chargebacks. Chargeback alert services also help merchants in reducing fraud and refunds. It also helps in extending the life of the merchant account. Low chargeback means a wonderful relationship between the processor and the Merchant. Chargeback ratio is a major factor in risk evaluation of any business. Positive reviews help merchants to create a positive image to reduce chargebacks.
  • Card Types Accepted All Major Cards
  • Recurring Billing Yes
  • Domestic USA – TDR or MDR for Credit Card Processing starting @ 6%
  • Offshore Merchant Account for Credit Debit Card Processing
  • Starting @ 10%Rolling Reserve Can go as high as 20%
  • API Yes
  • Multi-currency Transactions Yes
  • Virtual Terminal Yes for Echeck Only
  • Echeck Rates If the Merchant is USA based Starting @ 7% – No Rolling Reserve
  • Echeck for Non-US Based Tech Support Merchant Starting @ 9% 10% rolling Reserve
  • Domestic USA Credit Card processing Payouts T+2, T+3, Weekly varies depending on acquirer. A max of 1 week arrear.
  • Offshore Credit Card Processing Weekly Payout with 2 Week Arrear
  • USA ECheck Payout Merchants Get Verified Checks in 5 Minutes
  • Echeck for Non-US Merchant Weekly payout – 1 week arrear
Quick Links: Click Here


Canada is a huge market for IT companies offering support to consumers. A decent population of high spenders makes this country a perfect market for PC support.Most merchants offer services nationwide. A good percentage of these companies also offer their services in America. The same customer service number works for both the nations. These IT Support companies advertise on the internet to generate traffic. Most of these companies accept payments by different modes like
  1. Credit Debit Card
  2. ACH
  3. Echeck
  4. ICL
  5. interac Online
  6. Vouchers
  7. Bank Transfer
The internet and smartphone penetration is massive in Canada. Most of the people use card payments almost every time. There are other alternative options used in Canada. These are Western Union and Money Gram. Most Tech Support merchants in Canada prefer credit card and echeck transactions.The merchant should emphasize on finding the most suitable tech support payment gateway. They should abide by the laws and regulatory guidelines on ethical grounds to be the dark horse of the race.Quick Links: Click Here


Getting an international payment gateway for tech support business in India is challenging. Unfortunately, we will have to blame few fraud merchants from this industry. few years ago many processing companies were comfortable in on-boarding tech support merchants. Getting a payment gateway for tech support in India was easy. Now only few processors offer payment gateways to India based PC repair merchants. To be honest with you it has become challenging for us to find solutions for these merchants. To get a gateway for tech support business in India merchant must have these.

  1. A company with a valid business license
  2. A company with valid Dot OSP License certificate
  3. Availability of previous payment processing statement.
  4. Previous chargeback ratio should be less than 1%.
  5. No negative reputation on the Internet about the Company. No negative comments about company email, phone numbers, and the name of directors.
  6. Professional website.
  7. The website must have traffic coming from various sources of the internet.
  8. The company should be financially sound
  9. Low Monthly Sales Volume – Less than $20,000 Per month.

Apart from above mentioned points processing companies also look at other factors. If the company is in India no matter what the product is most processors will be cautious. We cannot blame the processors. Unfortunately, merchants from various categories including have created this general impression. Some high risk industries are Tech support, Pharmacy, NGO, , Online dating and Web design. An alternative to card gateway for tech support companies is ACH payment processing. As a professional you should ACH. It will help you to accept payments from customers in the United States. We work with responsible third party US Based ACH payment processing companies. These companies will ask for similar documents as any card payment processing company. Once approved you will be able to accept to check and ACH payments. To get an international payment gateway for tech support business in India email us. Our email is [email protected]

Latest News Related to Tech Support Industry.

Best Buy Connected customers can get 24/7 Support. Source 

Charity Organisation has stated a special technical support helpline for Visually Impaired. Source

Quick Links: Click Here

What kind of bank account is needed to get a payment gateway for tech support?

You will need a business bank account to accept settlements from the processor. Payment service providers will always need a business bank account. This account should be in the name of the company that has applied for a tech support merchant account. You will need to inform your PSP if you look forward to using a different bank account. Most of the times these PSPs do not wire funds in personal accounts. Your account should be capable of accepting international wire transfers.

Why tech support industry struggles in getting a gateway for tech support business.

The industry has already earned a bad reputation. It is because of many merchants who do not provide quality service but only focus on making money. This is the main reason why businesses in tech process find it challenging to get a reliable gateway. If you get a merchant account for your PC support business, then you must keep your chargeback ratio at less than 1%. If the chargeback ratio goes over 1% then you may loose the account.

Can I accept international card payments by using Canadian merchant account for tech support

If Canadian PSP accepts International transactions, then it may allow international payments. They may allow payments from United States, UK, Canada and Australia. Most Canadian payment service providers refrain from offering solutions to technical support companies.

Can I sell virus removal services by using credit card payment gateway for tech support?

Anti-Virus sales and pc repair are two different things. Anti-Virus sales is a part of digital goods sale. PC repair is a service. If you only assist in the installation of anti-virus then only apply for tech support account. In case if you have your antivirus and you want to sell it, then you will need a different payment gateway. Both these services are separate as per merchant classification codes(MCC).

Why Indian business owners find it hard to get a gateway for tech support in India.

Indian business find it hard to get a gateway for tech support in India. This Industry is a very high risk industry. Most processors have already burnt their hands, and that is why they always say no. We blame few merchants from this Industry for this. Dishonest merchants are responsible for creating and negative impression about the entire industry. If you offer reliable and genuine services then some processors may on-board you. The bigger challenge is maintaining the account for a long time. Maintain a less then 1% chargeback ratio for the long life of your account.

What kind of technical support companies exists.

Apart from PC repair, many other lines of businesses exist in the tech support industry. Large organizations provide support for servers and cloud clusters. These organizations generally serve business customers. Most of the times large it service companies charge customers on an hourly basis. One example of this kind of company would be Canonical group Ltd. . They offer support for Ubuntu servers and various other Ubuntu Linux distros.

What essential elements play a crucial role in providing technical services.

A Tech support company must have the right set of qualified technicians. Without a skilled team, the survival of any company can be challenging. Data protection is also a critical factor. Most of the times these companies take remote access to the customer’s computer. Unethical companies may misuse the remote access. This can create challenges for the company and the payment processing Institution.

Can I use check gateway for tech support and data recovery services?

Many data recovery service companies use check gateway to accept US payments. Cheque payments are always better than the credit cards for high-risk industries. Check Gateway comes with a virtual terminal and API. Customer can give the account number and routing number to the representative. Transactions can go through without the use of credit card numbers.

What type of credit cards can I accept.

Card acceptance depends upon the relationship of your acquiring institution with card brands. Most processors offer you the ability to take well-known credit and debit card brands. Some credit card brands may need separate approvals.

How echeck gateway for tech support is better than credit card processing.

Check Gateway is better than Credit Card processing for the technical support industry. With echeck merchants usually pay a lower transaction fee and get a faster payout. Check gateway can handle high chargeback ratio. Many check gateways offer voice verification facility. It reduces the risk of fraud and chargebacks. Customers get a verification call from the processor. The customer has to confirm satisfaction to continue with the transaction. This voice verification can help in reducing future disputes and chargebacks.

What will be the future of tech support businesses?

The future appears to be difficult for many tech support companies. Most processors are not interested in onboarding merchants from this category. In the coming months and years, it may become more challenging to get a Card processing accounts. As per our understanding soon this industry may become a prohibited sector. Industries like credit repair and payday loans already suffer with similar problems. These two industries are already shifted to check gateways. The same may be the case with tech support merchants.

How merchant account providers lower the CB ratio for tech support merchants.

The merchant account providers track every account on a regular basis. If any account attracts higher chargebacks then they suspend the account. Some processors especially in the adult payment industry use voice verification system. They verify every transaction. This adds cost to the merchant but helps the merchant in reducing the CB ratio. Some processors also use CDRN services on the Gateway. It allows the merchant to get pre-dispute alerts.

What tools are used by tech support companies.

Most of the support companies use well-known tools like remote access tools, CRM, Survey tools and chat application to offer better services to their customers. Tech support companies should always use the licensed versions of these tools. Licensed versions of these tools help tech support companies in ensuring the secrecy of the customer’s information.

Can I offer enterprise support services and accept card payments.

That is one section which many PC repair companies are not touching. Apart from offering services to home users, you can also offer services to enterprise clients. In reality large PC repair company offer support to large corporations. They may have less number of clients but they make good revenue because the ticket size is always high. This brings us to another challenge of getting a merchant account with high ticket size. If the reputation of the support company is good and has substantial processing history with low CB ratio then processors may offer solutions for enterprise repair companies.

Many of my customers are Australian can they make payments by using the pay now button.

If your payment service provider accepts International transactions then most of the times you can receive payments from Australia. Many PC repair companies located in Canada India United Kingdom and Australia accept payments from global customers.

What is killing the technical support industry?

The desire to be rich immediately is the primary reason why this industry is dying. The people who are killing this industry are some of the people involved in this industry. If the PC repair company is only interested in making money but not delivering good services, then there’s a high possibility that the company will not survive for a long time. If this activity is performed by almost everyone in the industry then soon this industry will die and no processor will offer any solutions. Based on our understanding this industry has already reached the position where we can say that it is at the last stage of cancer. still, if you are getting a solution then use it wisely and always ensure that you have a meager chargeback ratio on your gateway.

Why don’t I get an option with the daily payout?

Many merchants insist that they need daily payout and sometimes they are even comfortable in accepting a very high transaction fee. This is not possible. Merchant account providers do not offer daily payout for this kind of industry. Apart from PC repair, they do not provide settlements on an everyday basis for most of the mid and high risk Industries including online dating, credit repair, Nutraceuticals, Pharmaceuticals and fantasy sports. They offer delayed payouts because they need to reduce the credit risk. Of course, if you develop a long relationship with your processor and your processor likes your processing statement, then you may request a reduction in the arrear.

I do not take remote access but only offer phone consultation. Can I use the gateway?

Many companies offer support over the phone. Most of the times these companies provide support to GPS devices and mobile phones. These companies are usually not able to take remote access. Certainly, these companies can use payment gateway for tech support.

Can I get a virtual terminal?

The answer to this question in most of the cases in the clear no. The virtual terminal adds a massive amount of risk to the processing Institution. A processing company may offer a virtual terminal to an e-commerce merchant with excellent credit history, but they will undoubtedly say no to someone from PC repair industry or remote tech support industry. If a customer is interested in revealing the credit card information on the phone, then the customer can also submit the information on the merchant website. Why do you need a virtual terminal? Why do you want to attract even more risk on your account? Use the API integration and accept payments on your website. Almost the entire E-Commerce industry uses API integration and hosted payment page.

Share this:

Like this:

Like Loading...
%d bloggers like this: