The Best Payment Gateway for Tech Support - Echeck and Card Processing
PC Support industry is concidered High Risk but still many payment processors say yes to this business model becouse there are many genuine companies in this industry and its a huge in terms of Volume and growth.
Quadrapay.com specializes in providing Quality Services especially to high risk merchants. With the recent development in technology, technological devices have penetrated to the roots of human life and along with this the requirement of Technical Support has also arisen. Tech support industry has grown multifold in the last decade and with the growth of this industry, the requirements have also increased a lot. Considering different aspects of this business, the tech support industry has been categorized as high risk business. The main reason is because of online payment methods with the CNP (card not present) scenario. As for the market trend, Quadrapay.com has analyzed that echeck is the best possible solution for online payments in the tech support industry.
Before we proceed ahead to solutions related to payment gateway for tech support; there is another important question to answer, how will you get tech support merchant account? Forgetting the most appropriate and sustainable merchant account for your tech support business you should enquire with different service providers and check their underwriting guidelines. One of the major risk factors that creates hindrance in getting high risk merchant account for tech support is the chargeback factor. Before approving the merchant account, the underwriter Looks for the legitimacy and stability of the account holder or the company. There should be less chargebacks, zero fraud cases and consistency of fund in the related business bank account.
Features of the best payment gateway for tech support
- Low Rate of Transaction
- Low MDR or TDR
- Faster Payout
- Low Rolling Reserve
- Less Holdback or Arrears
- Faster Onboarding
- Alternative Payment Options
- Easy Integration
- API and Plugin documentation
Is the echeck gateway safe for tech support merchants?
The complete procedure of payment through echeck comprises of various security layers that makes it safe for the merchants to keep their money and financial information safe and secure. The verification team verifies every transaction before approving it. This includes automatic and manual verification. This verification makes echeck transaction safe. Verification process ensures the protection of the echeck merchant account for a long time. The merchant receives payments on a weekly basis. The entire process is transparent. The merchant gets complete control of the merchant center. The general provisions for payout are – weekly for low volume merchants and every 72 hours for high volume merchants.
What are the service rates for a high risk payment gateway for tech support in India?
The rates depend on a lot on the maturity of the business. Every financial institution wants to reduce their risk and generate profit from the accounts associated with them. The payment gateway companies prefer to work with businesses that attract maximum sales and least risk. In the case of a high risk Industry like Tech Support (MCC 7379), these processors are extra cautious.
Owing to certain kinds of activities with negative impacts, payment processors are hesitant to take up merchant account for tech support business. This results as a problem for the merchants from India. There are few reasons behind this, like –
- Many merchants don’t realize they are adversely impacting the industry by spreading pop-ups.
- Some merchants use threat tactics to scare the customers and extort money in an unethical way. That is a huge setback for complete industry.
- Most of these companies are small and may allow others to use the merchant account. This illegal activity is called Transaction Laundering and lawfully prohibited in the country.
- Majority of these companies are small in size and hardly have any financial strength. They may not be able to sustain the organization in case of any heavy loss or spike in returns.
- Small organizations may not secure customers information. They have low funds and that is why customers’ contact info may not be securely stored on a reliable CRM.
- Reputation Damage – Most of the reputed companies don’t like to associate themselves with tech or remote support industry. They want to retain their reputation as a processing company that does not entertain high risk businesses.
Indian merchants can still get credit, debit and echeck solution for their PC support business. The usual prevailing rates as per the market norms are as mentioned below. (These rates change as per the update from the Processors. Please contact us for precise rates)
Rates and Terms – Credit Debit Card Processing for Indian Tech Support Merchants
- Merchant Must have a Registered Indian company
- Must have a corporate business bank account
- Setup fees Zero
- Monthly Fee $100 to $200
- Weekly Wire Fee %40 to $50
- Rate of Transaction 10% to 15%
- Rolling Reserve 10%
- Up to 2 Weeks
- Only API NO VT or MOTO
- The merchant may have to get an EU company registered after approval. This is very simple costs less than $100 and is done in 1 week without visiting EU.
Rates and Terms – USA Echeck for India based Remote PC Support Merchants
- Merchant must have Indian company and a Business Bank Account
- Setup Fee Zero
- Wire Fee $35 to $50
- Monthly Fee Nill to $200
- Rate of Transaction 9% to 14%
- Arrear 1 week
Is the echeck payment gateway suitable for tech support companies in the USA?
Yes, Merchants can accept payments from USA based customers. As we have already discussed it in earlier segments of the article that echeck payment option is secure, transparent and reliable for the highrisk businesses. Thus tech support process companies and Pharmaceutical companies can also use this solution very well.
Is there any no chargeback instant international online payment gateway?
There is no payment gateway or merchant account that offers such facility. On the ground of business ethics, every payment processor across the world offers buyer protection in one way or another. Generally, the claim period for credit card transaction is 180 days. Comparatively, the echeck solution offers a smaller claim period.
Is echeck gateway a no chargeback gateway?
No, all echeck gateways have chargeback provisions. The buyer can put a claim on any transaction made using echeck payment system. For example, in the check21 transaction, the claim period is a lot lesser than credit Card transaction.
How to get a payment gateway for tech support?
The steps are very simple. Fill a simple application form and send it to us with the required KYC Documents. Our Internal tech team will help you with the integration of the echeck gateway over an SSL website. The Accounts are generally underwritten within 72 business hours.
How can Tech Support Merchants reduce fraud to extend the life of the payment gateway?
Merchants must hire ethical and morally aware team members. Information security should always be a priority. No data leakage should ever happen. Merchants must take electronic signatures of customers on a digital agreement after service. After every service customers should send an acknowledgment with the digital signatures. In case if a transaction appears to be fraud merchant should not accept the same. This comes as a responsibility of the merchants to handle to situation in lawfully correct way and secure the money of their customers.
How to integrate a tech support payment gateway?
There are 3 top ways to integrate the gateway to the merchant’s website.
- API integration
- HTML code embedding
- Integrating with plugins
How much time does it take to get a merchant account for remote support business?
If all the documents and compliance requirements are in place then it should not take a lot of time to get a merchant account. The underwriters at the payment processing companies are fast. They do not want to miss even a single transaction. Generally, it does not take more than 7 to 10 days to get a credit card processing solution for IT support business.
It takes even lesser time and documentation to get an echeck payment gateway. Most of the times, the approvals come within 5 working days. With echeck transactions, there is no need to collect credit card information. Customers visit the merchant’s website and click on the ‘buy now’ button. The customer has to enter the below-mentioned info on the payments page
- Account numbers
- Routing number
- Billing address
- Name of the account holder
- Phone number
The system checks the account numbers, routing number and availability of the fund. Moreover, check 21 act came into force in the United States in the year 2004. It revolutionized the way check transactions work in online business.
Tech support is a high risk industry. If you run a business in this industry you need a high risk merchant account or payment gateway. The best payment gateway for tech support business is an e-check gateway, instead of credit card/debit card and other payment options. Companies based in India, UK, Australia, USA and Canada use echeck as an alternate payment mode.
Few of the most well-known terms for echeck are Check 21, Check 22 and electronic check solution. Other similar modes are ACH(Automatic Clearing House) and ICL (Image Cash Letter)
Payment Gateway for Tech Support in Australia
Australia is the major nation that comprises a major part of the Australian Continent. Australia also comprises of Tasmania and many small island nations. Its GDP (in terms of PPP) is $1.189 Trillion and Per Capita income (Nominal) of $51,593. This nation is all set to set its global recognition as a very advanced democracy.
Online shopping & Internet surfing has contributed to the growth of IT Sales. A Higher number of computer users mean a higher need for Tech Support companies. This is one of the key reasons, why many Tech Support companies offer PC Support services in Australia. Australian Tech Support companies use payment gateways to accept payments. Customers use their Australian Credit Card on the merchant’s website.
I need a Payment gateway for tech support in Australia, What are the rates for the same?
PC Support merchants in Australia are also called High Risk Merchants. The rates for Remote Support merchant accounts are higher than Low risk Merchants. Credit Debit Card Transaction rates start at 9% and can go as high as 30% depending on merchants risk profile.
A low risk merchant account may be available at less than 3% TDR/MDR. High-Risk Payment Gateway for tech support may cost anything between 9% and 30%.
Online Payment Gateway for Tech Support
The most important aspect of any business is profit maximization. Companies hire best people to create a wonderful relationship with the clients. These clients buy products and services in exchange for their value that adds to the profit. This value is the core motive behind every business. Every business wants to maximize the profit percentage and reduced the cost. Online payment gateway plays a key role in increasing the profit of any company. No matter if it is a Tech support company or an e-commerce company, they save by using online payments.
Reliable online payment gateway must offer credit/debit card transactions at comparatively low pricing. For any business, it is vital to choose the right payment gateway company. Every acquirer will consider tech support as a high risk industry. This industry is lucrative because it is 100% service oriented. Merchants generate huge profits and that is why they are comfortable in paying high rates.
At Quadra services, we understand the pain points of every High Risk Merchant. To help the merchants we get them connected with international merchant account providers. These Payment Processors are located in many countries. Merchants can integrate the gateway to the business website and can start accepting payments.
We negotiate with the payment processor on the merchants’ behalf and try to get best comprehensive rates.
What are the requirements to get a tech support payment gateway?
Merchants must have a registered company and a corporate business bank account. The funds go to the business bank account of the merchant. The merchant should list the entire service and product range on the sales website. Refund policies and other terms and conditions should appear on the top menu of the website. HTTPS or SSL certificate is mandatory to get any Credit Card processing solution.
Businesses should ask for an acknowledgment from the customers after every remote support service. These acknowledgments can help in defending chargebacks. Chargeback alert services also help merchants in reducing fraud and refunds. It also helps in extending the life of the merbhant account. Low chargeback means a wonderful relationship between the processor and the Merchant. Chargeback, Being one of the major factor in risk evaluation of any business, positive customer acknowledgements help company to create positive image to reduce its recurrence.
- Card Types Accepted All Major Cards
- Recurring Billing Yes
- Domestic USA – TDR or MDR for Credit Card Processing starting @ 6%
- Offshore Merchant Account for Credit Debit Card Processing
- Starting @ 10%Rolling Reserve Can go as high as 20%
- API Yes
- Multi-currency Transactions Yes
- Virtual Terminal Yes for Echeck Only
- Echeck Rates If the Merchant is USA based Starting @ 7% – No Rolling Reserve
- Echeck for Non-US Based Tech Support Merchant Starting @ 9% 10% rolling Reserve
- Domestic USA Credit Card processing Payouts T+2, T+3, Weekly varies depending on acquirer. A max of 1 week arrear.
- Offshore Credit Card Processing Weekly Payout with 2 Week Arrear
- USA ECheck Payout Merchants Get Verified Checks in 5 Minutes
- Echeck for Non-US Merchant Weekly payout – 1 week arrear
High Risk Payment Gateway for tech support in Canada
Canada is a huge market for PC Support Companies offering tech support services to businesses and consumers. A highly rich economy with decent sized population of high spending individuals makes this country a perfect target market for tech support companies.
Most of the merchants do offer services nationwide but a good percentage of these companies also offer their services in America. The same customer service number works for both the nations. These IT Support companies advertise aggressively on the internet to generate traffic. Most of these companies accept payments by different modes like
- Credit Debit Card
- interac Online
- Bank Transfer
The internet and smartphone penetration is massive in Canada and most of the people use card payments almost every time. There are other alternative options as well that are being used in Canada similar to Western Union and Money Gram. Most of the Tech Support merchants in Canada prefer credit card and echeck transactions.
At last, if we have to conclude the analysis of market trends, business models and bank guidelines related to high risk merchant account for tech support industry, a merchant should emphasize on finding the most suitable payment processor and services, and should also abide by the laws and regulatory guidelines on ethical grounds to be the dark horse of the race.
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