Can I use chargeback alert services with CBD Merchant accounts?

Merchant Services Q&ACategory: CBD Merchant AccountCan I use chargeback alert services with CBD Merchant accounts?
Bankim Chandra Staff asked 5 months ago
1 Answers
Bankim Chandra Staff answered 5 months ago

Yes We Can (Barack Obama)
A Chargeback alert service can help CBD oil merchants in reducing the CB ratio. Let me quickly explain how this relates to a CBD merchant like you.

  • Scenario One CBD Merchant Account Without Chargeback Alerts. In this case if the card holder calls the card issuer and complains about a transaction then the issuer may raise a CB request. Merchant will get a notification via the merchant acquirer and may get very limited time to respond with all the required documents. Honestly most merchants are in Scenario 1. However we hope they move to Scenario two which is robust and quite effective.
  • Scenario Two. CBD Merchant Account With Chargeback Alerts. In this case if the card holder calls the card issuing bank (if the issuing bank is part of the CDRN network) then the merchant will get an alert and will have a window of opportunity to either initiate a refund, resolve the issue with the customer or prepare to fight for the chargeback case. In all the options merchant gets more time. The merchant can upload the required documents and proof of service delivery/product delivery on the chargeback alert admin panel. If the merchant has multiple gateways and MIDS then he can add all of these to the chargeback alert panel.

Note:-

  1. All Banks are not on CDRN Networks.
  2. All Processors are not compatible with all CDRN Providers.

If you represent a Bank or a Payment processor and want to be the part of the CDRN network then feel free to contact and an we will help you with more information.
Happy processing