DWQA QuestionsCategory: Q&AMerchant account is deactivated What does it mean
Bankim Chandra Staff asked 7 months ago

If you get this message or any similar message like “Merchant account is deactivated What does it mean” then there can be 3 reasons. Lets look at each of those.

  1. The Merchant Account Is Permanently Closed. This may be a case if the processing company finds high chargebacks and substantial Fraud Transactions on your gateway. You should seek assistance from the gateway provider for the same.
  2. The Merchant Account Is temporarily Deactivated. This means the processing company has deactivated the account for some simple reasons and can be reactivated after you share the clarifications.
  3. You are not using the correct SALT and Access Key Or merchant Account Keys on your site. This may happen if you are using default secret keys on your api script or plugin. Check if you are using correct details as received by your credit card processor.

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