Tесh Support Merchant Accounts for Card and Echeck Processing
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QUADRAPAY EUROPE LIMITED
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Tech Support Merchant Accounts available for startups and experienced merchants. The Global sales of Desktops, Laptops, Tablets, and Smartphones are increasing by great numbers. This means that there are more computing devices than the earlier years. It also means that there are more computer users now than before. Most of the computer users have a great understanding of how the computer works and how to use it, but a considerable number of customers or consumers do need help.
Payment Options for Tech Support Merchants
Echeck Payment Gateway
This mode of payment is becoming extremely popular in the industry. Check21, Check22, ICL and ACH are few of the modes of payment processing. It does not involve the use of Credit Card numbers. The Customer submits the Account Number, Routing Number, Billing Address and amount on the merchant's website. The bank clears the transaction and the merchant gets paid. The dispute period in this kind of transaction is a lot lesser than credit card processing option. The Merchant gets Web integration via API and a Virtual Terminal. We have seen higher approvals for echeck when we compare it with card processing.
Credit, Debit Card Processing solution for IT Support Industry
With this mode of payments, the merchants can accept payments made on the website by using Credit, Debit, and well-known Prepaid Cards. This is one of the most popular methods of cashless transaction. Most of the merchants get API integration option, but some with good processing history can also get VT/Moto/Virtual Terminal. The Charge-back period for this type of solution is least Six months.
Alternative Payment Options
Tech Support Merchants use various kinds of alternative payment options primarily because it is hard for them to find a conventional card processing solution. Bitcoin/Cryptocurrency, Prepaid Cards (not from the well-known card associations) and Prepaid Vouchers. Bank Wire Transfer is also a popular method used by merchants for High-value transactions. This mode is mostly used by PC support companies that give high-end enterprise level. A Merchant with a visionary mind should always keep all the payment options open.We never know when the high return ratio can limit your transaction capability.
Merchant Account for Tech Support Companies (MCC 7379)
Most of the Tech support companies in different countries like India, United States, United Kingdom, Canada, Australia and New Zealand very nicely use the available market by helping these customers and making good money. The PC support companies advertise on different search engines and attract traffic organically from Google, Bing and Duck Duck Go. When the customer calls the PC support Line or the toll-free number then the technician securely connect to the customer’s computer to find the problem. Then, the representative lets the customer know about the required charges. If the customer confirms that he or she is OK with the solution and the pricing then the merchant signs a service agreement with the customer.
Most of the time they use an electronic signature or DocuSign. Once both the parties are in agreement then the technician starts to fix the computer. After fixing the computer, the customer gets a better computing experience. Now the customer has to pay for the services. At this phase of the business, the PC support company requires a merchant account.
Merchant Account Types
Domestic Tech Support Merchant Account
This type of account is offered by acquiring banks that are not in the same country where the Merchants business is physically located or registered. With this kind of account the rates are low, Payout is faster and the underwriting is quick. The Merchant discount rate (MDR) or the Transaction Discount Rate (TDR) for a domestic high-risk account ranges between 4% to 8% depending upon the profile of the merchant. The payout period is usually T+2 or T+3.
Offshore Tech Support Merchant Account
In this option, the acquirer is not located in the same country where the merchant is located. The MDR or TDR for this type of Merchant account will be higher than the domestic Merchant account. The payout period will be a little longer. Most of the times the transaction can range from 8% to 20%. Payout period is weekly, but they are definitely going to put some kind of hold back period which ranges between 1 to 3 weeks.
The Merchant category classification code or the MCC code for PC support or Tech support merchants is MCC 7379. This MCC is for Merchants offering computer maintenance and repair services.
Risk Analysis – Remote PC Support Industry
Risk Level in the Industry per underwriting viewpoint is high. Over the years we have noticed that the merchants in this category experience high charge-back and returns in comparison with other industries. This is why most of the payment processing companies consider this industry as an extremely risky. Most of the big banks say a clear no to this industry but the merchant can have solutions from small and mid size banks.
KYC Requirements for a Tech Support Merchant Account
- Business license of the company like Incorporation certificate or the Tax certificate.
- ID and the address proof of all Directors
- Utility bill or the personal Bank statement of all the directors.
- Cancel cheque/Check of the business Bank account or the last month Bank Statement.
- In case of experienced merchants, they must submit the last 3 months history that clearly shows the refund and chargeback instances.“The more authentic the documents and the website look the better are the chances for approval”
There are a couple of requirements for a merchant to get a payment processing solution for this Industry. The merchant must have a registered company and a business bank account. At this time merchants from almost every nation can get a Tech Support Merchant Account.The majority of PC Support Companies are present in countries like The United States, UK, Australia, New Zealand, Pakistan, India and Bangladesh. Website Requirements
- Active Website with SSL Certificate
- Service Pages on Website
- Disclaimer should clearly mention that the company is an independent pc support company.
- 24/7 Customer Service Number on homepage
The process of underwriting a merchant in the PC support industry is very critical for a bank or the processing company. The processing company or the bank performs many checks to find the level of risk involved before reaching any decision about the account creation. Underwriting team looks the AML, KYC and possible transaction laundering threats.
Your tech support cerdit card processors faces potentials fines if your chargeback ratio exceeds 2% and they continue to let you process. Those fines can be in the thousands of dollars, which means that getting fined for allowing you process will certainly cost them more than your merchant account brings in. That begins looking at your account and sees that the ratio exceeds 2%. They will almost always terminate your account. So, the key is to keep your ratio below 2% additionally, excessive chargeback can often be a sign of other problems with your business, specifically an inadequate fraud or chargeback mitigation plan, poor service or customer service etc.
To keep the refund and charge-backs to the least we recommend that the companies use a CDRN or Chargeback alert solution. This kind of solution gives windows of opportunity to resolve many issues with the customer. The Charge-back alert company notifies the merchant about the issue raised by the customer.Merchants must respond to the alert in a fix time frame that is mostly 24 hours.
A businesses’s chargeback ratio is the number of chargeback per month divided by the total number of monthly transactions. The dollar amount of the chargeback is irrelevant, as is, in most cases, whether or not you win, lose or don’t fight the chargeback. Once a chargeback has been initiated it counts as a chargeback. So, if your tech support business has 100 transactions in a month and 4 past customers who have initiated a chargeback dispute, you have a 4% chargeback ratio for that month depending on whether or not you fight and win those disputes.
In the tech support industry, however, the key is to make sure that you provide every opportunity for a disgruntled customer to contract you directly, when they do respond quickly and with a full refund and endeavor to provide free ongoing computer support if an issue were to arise in the future on that customer’s computer.
Some specific ideas that our tech support customers have used are: Send confirmation and customers satisfaction emails : When you take a credit card payment make sure that you send an electronic receipt which includes the business contact information. At the end of the month, before the customer receives their credit card statement, send a customer satisfaction email, asking whether the customer was pleased with their tech support service and if not, to contact you so that you can make it right.
Receive and refund customer Dispute Alert : There are a number of services that will alert you if a customer calls their issuing bank ti initiate a chargeback and provides you with a 72 hour window to issue a full refund. While we at Quadrapay integrate this service into all of our high risk tech support credit card processing accounts automatically, you can also obtain similar services from a third party and integrate them yourself.
When in doubt, send a full refund : If a customer contacts you complaining about the service and their complaint has some validity, first issue a full refund and only once a full refund has been issued, then try to provide an additional service (which the customers would then pay for) to make it right. In doing so, you remove the chargeback potential of the first transaction and better ensure that the customer is happy with the overall service.
Maintain high transaction counts : You chargeback ratio is determined by the number of monthly transactions. so a technical support business with only 50 transactions per month is much more at risk of getting shutdown by a few rogue chargeback than one with a few hundred transactions. Clearly you can’t simply will your business to be 10x its current size, but its still an important consideration, for example, you wouldn’t want to shutdown sales for an extended vacation during a month when you knew you already had a couple of chargebacks as this would cause your ration to artificially spike.
Bask.com Located in Utah United states offers Home PC Support services around the clock.Geeksquad.com offers a huge range of Technical support services to customers all across the united states.Geeksquad.com offers a huge range of Technical support services to customers all across the united states.With the headquarters in Sunnyvale, California, support.com offers quality remote support services to businesses and home users.
The suggested shopping cart for the Industries are woo-commerce, Magento and also PHP driven other CMS. These shopping carts are easily integrated with credit card and echeck processing solution. Plugins and integration documents are shared by processing companies.
The most common fraud that shows up over the news these days is the Pop-up or Phishing scam. The Processing companies do not like the merchants that use Pop-Up Scripts to generate inbound traffic. Merchants must use genuine methods to generate inbound traffic. You May visit this Page about generating quality inbound traffic for your call center.Other Frauds are What is Transaction Laundering ? andMiscoding the business type.
The Most popular Tools used by merchants are Teamviewer, Screen Connect and Supreemo connect. For PC Optimization the technicians generally use software like CCleaner. Apply Now for Tech Support Merchant Account
Australia is one of the most advanced continents in the world. The per capita income in Australia is higher in comparison to many other countries. A higher per capita income means a high disposable income. Customers spend much money buying computers and different Internet devices every year. It creates a massive market for companies providing tech support services in Australia. A good payment gateway for tech support company in Australia will offer low rates, faster payout, and easy integration. The most common payment processing solutions used by Tech Support merchants in Australia are Credit Debit Card processing and bank transfer. Genuine payment gateway for tech support that is available in Australia are PCI DSS compliant, and they do follow strict industry standards to detect and stop fraud.
We all know that tech support is a high risk industry. It is the reason most of the Big Banks say no to the applications from PC support industry. The acquiring bank or the payment gateway company covers higher risk level when they on-board a Startup Merchant. The risk team at the payment gateway company tries to on-board merchants with the best credentials and history. A better financial standing of the startup merchant can also make a huge impact in the minds of the underwriting team. Startups should implement the best practices like regular communication with the customer, sending the proof of Service Delivery to the customer, recording the conversation, accepting reviews and represent them self as a third party tech support company. Once these elements are in place when it is the best Association between the payment gateway and the tech support startup company.
A highly developed economy located in Europe. The United Kingdom has an enormous market potential for tech support companies. Tech support businesses in the UK need payment gateways for credit and debit card transaction. These Tech support companies in the UK offer PC support services to businesses as well as consumers. Most of the PC support payment gateway providers in the UK will ask for a local company to be registered under the merchant’s ownership before approving the MID. It helps the merchant and the Payment Gateway company in building trust on each other. Electronic check transactions are not accessible in The UK. Most of the online sales are made either by Credit/Debit cards or bank transfer.
The qualities of the best payment gateway for tech support business should include low transaction rate, Fast setup, Fast Payout and less reserve. One can find genuine payment gateway companies by visiting the card schemes website. Merchants can filter the results based on the services type delivered by the PSP and the location in which they operate. The merchants can also visit the website of the payment gateway company and see if Tech Support is one of the accepted industries. The above elements will certainly help the merchant to find the best payment gateway for tech support businesses.
PC tech support companies of offer services across the world. These companies generate inbound traffic by using different search networks and online advertising tools. Once the customer calls the support line the representative tries to find the problem and based on the time and effort required to fix the problem; the agent suggests the pricing to the customer. Payment gateways offers the structure to complete the financial transaction. Payment gateways used in the PC tech support industry are highly secure and comply with the top-notch industry standards.Most conventional modes of payment processing are credit, debit and e-check transaction.
Most of the payment gateway companies that onward tech support will always look forward to offer the best possible rates to qualify merchants. Merchants who don’t have good financial Standing and previous processing history might be put on a bigger rate structure. This is done to mitigate the risk involved in the financial transaction. Merchants who can produce the last six month processing history with a very low charge-back ratio can also get the best rates. In today’s scenario, I would say that the rates that can be considered best start from 4% for tech support merchants. Finding this rate is very difficult but is not impossible for merchants with massive sales volume and extremely low charge-back ratio.
To apply for a payment gateway for tech support, You must have the required documents. You also need to have a website and we suggest that you put the best available content and infrastructure to make your website look as professional as possible. The best appearance of a tech support website creates a wonderful image of the company in the minds of the customers. You must have a registered company and a business bank account. The payment gateway company will also ask for the identification and address proof of the directors of the tech support company. Some additional documents can also be used for. Once you submit the documents then the payment gateway provider or the PSP will identify the risk involved in a boarding a merchant like you. If, they think it is a Win-Win situation for the PSP and the merchant when they say yes, and you will be getting the best payment gateway for your tech support business.
If, you are looking forward to getting a payment gateway in India for tech support business then you have come to the right place. We are located in India and have connections with different payment service providers across the world. Our Global connectivity and powers us to deliver the right payment gateway solution for PC tech support services companies in India and other Asian countries. We strongly advise tech support merchants not to use any incorrect business practices that include spreading pop-ups on the Internet and making unsolicited outbound calls to customers. We strongly recommend the payment gateway should be used for genuine tech support services offered by companies in India.
After the United States, Canada is the most popular destination for selling the tech support services. The most popular high risk payment gateway solution available in Canada is the credit and debit card processing option. Canadian companies also use bank transfer solution to complete the financial transaction. There’s a few highest margin account or payment gateway providers for tech support in Canada. Most of the PSPs interested in working with an IT support company is not located in Canada.
There are two options available for tech support payment gateway in India. The most common are the Credit Debit Card processing solutions. Tech support companies prefer a Credit Card payment gateway because it offers a Swift financial transaction. The other mode of payment processing available for tech support companies in India is the check 21 or in check transaction. This e-check payment gateway solution is only used by those merchants that are selling their services in the United States of America. Most of Indian based merchants to sell the PC support services to customers in the United States and Canada. The credit cards payment gateway is integrated on the merchant’s website by using the API configuration. The e-check payment gateway offers a virtual terminal and an API integration capability.
Payment Gateway In India For Technical Support
Various Offshore PSP are highly interested in on-boarding merchants from India. The technical support merchants in India can integrate different payment gateways to their website by using the API configuration provided by the PSP. If, the Indian technical support company is using the payment gateway to offer the services in the United States then we can also use the charge-back Alert service to reduce the return and refund ratio. A proper charge-back prevention system helps the merchant to extend the life of the payment gateway. India is a cashless economy now and soon most of the higher volume merchants will start looking forward to reducing the risk of fraud by using various charge-back alert services.
Check 21 is one of the most popular modes of a check transaction used by Tech Support companies across the world. Check 21 is extremely popular in the United States of America. The Merchant needs to collect the account number, Routing number and billing details to process the transaction. This is a secure mode of payment processing. There are many e-check payment gateway service providers who are interested in on-boarding merchants from various Industries like tech support, Pharmacy, Payday loans, Consultancies, Import Export and many other businesses.
If, the merchant is classified as a low-risk merchant then there is a huge possibility that he may get instant approval for a payment gateway but in the case of a tech support merchant, we know that it is extremely high risk Industry. That is why the payment gateway company performs various tests and analysis before approving the merchant account. The entire Internet is scanned to rule out the possibility or merchant being fraud or non-genuine. This entire process takes time and cannot be done instantly. This is the major reason why most of these merchants have to wait for many days before getting an approval for payment processing account.
Any company that looks at the long-term growth will always implement the high standard of the operational process to reduce risk. The same stands correcting for PC tech support companies that use payment gateways for financial transactions. The companies should focus on smallest of details to deliver the best experience to the customers. This can be easily done by the building a team of exceptionally qualified technicians who know how to resolve the customer’s query in the shortest time frame. Companies should also try to create a bonding relationship with the customer because this will ensure a long-term recurring business. How to Integrate E-check gateway for tech support website? It is very easy to integrate the E-check gateway for a tech support website. If, the website is built on a CMS like WordPress, Magento, Drupal or any other than the merchant should contact the PSP to share the plugins if available. It hardly ever takes few minutes to integrate the plugin on the website. The merchants can log on to the e-check payment gateway console and collect the API information with the secret key. The API information and the secret key of the E-check payment gateway needs to be embedded in the plugin on the CMS. Merchants can also integrate the ITA Gateway by using HTML codes. This is one of the easiest ways to integrate any payment gateway and this creates a buy now button on the merchant’s website.