Better Call Center Merchant Account
A call center merchant account is a specialized credit card processing solution for businesses that operate call centers to collect payments from customers and companies. With the call center merchant account, businesses can accept payments over the phone, via email, online invoices, IVR, or chat.
Various businesses use merchant accounts for call centers. These include companies that offer telemarketing, customer care, healthcare, professional services, streaming media, and more. Most businesses utilize merchant accounts for call centers to provide convenience to their customers.
Call Center Credit Card Processing Is High Risk
Call center credit card processing is considered high risk by acquiring banks in the US, Canada, UK, and the European Union due to several factors.
Since all transactions occur without face-to-face interaction, the risk of fraudulent transactions is heightened. Additionally, call centers may use subcontractors, smaller entities that lack proper quality monitoring, increasing the risk of data leakage and credit card information theft.
Another contributing factor is the potential for returns and chargebacks, which historically have been higher in call center transactions compared to retail credit card processing. Despite these challenges, there are payment processors comfortable working with merchants from various hard-to-place industries, including those in the call center industry. For more information about high-risk credit card processing for call centers, please send us an email.
Features of call center merchant accounts
A call center merchant account significantly enhances business efficiency. It combines various tools to ensure high conversion rates, ultimately leading to improved revenue generation. Let’s take a closer look at some of the most important features you can expect with a call center merchant account.
Our call center merchant account solutions are powered by some of the best payment processors in the industry. While obtaining approval for such an account may not be easy, once secured, you’ll realize that it was the right decision. Our payment processing partners comply with all the necessary industry guidelines related to credit card processing for call centers.
To accept orders over the phone, this solution includes a virtual terminal. The virtual terminal is an essential component of a call center merchant account as it enables agents to manually input credit card details and process transactions. Agents can also send invoices or payment links to customers, allowing them to complete transactions on their computer or mobile phone.
Various tools are available to enhance the fraud defense capabilities of the merchant account. These tools identify and prevent fraudulent transactions. Merchants can also integrate a call center merchant account with their CRM, adding various new features to the transaction processing experience.
For call centers that accept B2B transactions, the ability to process high volume orders is crucial. High volume processing is another unique feature that comes built-in with a call center merchant account.
Application Process of call center credit card processing account
The process of applying for a call center credit card processing account typically involves several steps aimed at identifying the merchant’s risk profile, enabling underwriters to make informed decisions.
It begins with initial communication with the team at QuadraPay, where we ascertain the unique requirements of the merchant and propose suitable solutions. Subsequently, we request the merchant to provide Know Your Customer (KYC) documents.
These documents are essential for evaluating the merchant’s risk profile and typically include business registration documents, bank statements, previous processing history, a letter of good standing from the bank, or any other specific licenses required to operate a call center.
Once we receive all the necessary documents from the merchant, we submit them to our processing partners. The underwriters then assess the documents and reach a decision. If the account is approved, the merchant receives a contract. Upon signing the contract, the merchant is provided with details of the virtual terminal and merchant account to commence accepting live transactions.
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